Countdown Timer · Last updated October 21, 2026
Countdown Timer (“Countdown Timer”, “we”) is a Shopify app that shows countdown timers in your online store. This policy explains what data the app collects when you (the merchant) install it, how it is used, and your choices.
| Store information | Your shop domain, store name, timezone, currency and contact details — read from Shopify to configure the app and support you. |
|---|---|
| Access credentials | The access token Shopify issues when you install the app, used only to call the Shopify API on your behalf. |
| Your app settings | Your timers (dates, wording, discount codes you choose to show, targeting and design) and settings you save in the app. |
| Store data the app reads | Product and collection details (when you choose them for targeting) and theme files (to check the app embed is on). We don't keep copies beyond what your timers contain. |
| Anonymous storefront statistics | Daily totals per store and timer (how many times a timer was shown, button clicks, discount-code copies, add-to-carts). These totals also count your monthly views. No IP addresses, cookie-based identifiers, names or other personal data of your shoppers are stored. |
| Billing | Your current plan and subscription status from Shopify Billing. Payments are processed by Shopify; we never see card details. |
| AI assistant | When you use the in-app assistant, your messages and a summary of your Countdown Timer timers and settings are sent to OpenAI to generate a reply. We keep your questions and the replies to provide support and improve the assistant; chat history is also kept in your own browser. |
Countdown Timer does not collect or store personal information about your customers. For per-visitor timers, the time a shopper first saw the timer is kept only in their own browser (local storage), and a closed bar is remembered for that browser session. Nothing is sent to us except anonymous counters.
We do not sell data, and we do not use your data for advertising.
When you uninstall Countdown Timer, your access token is deleted immediately. Shopify then sends a data-erasure request, and we delete all of your store's timers, settings and statistics. You can also ask us to delete your data at any time by emailing us.
Data is sent over HTTPS and stored in access-controlled, encrypted databases. Access is limited to what's needed to run the app.
You can request access to, correction of, or deletion of your data. If you're in the EEA, UK or California you have additional rights under GDPR / CCPA; contact us and we'll respond within 30 days. Requests from your customers are handled through Shopify's privacy tools — Countdown Timer holds no customer data.
We'll update this page if our practices change and revise the date above.
Questions about privacy: sellsmartlycontact@gmail.com